Pega Infinity Debuts
June 5, 2018
Infinity is the its next generation digital
transformation software suite. With major
enhancements to Pega’s market-leading
customer engagement applications and digital
process automation (DPA) platform, Pega
Infinity will help organizations accelerate
digital transformation across all areas of
their business to continuously exceed their
organizations can’t adapt fast enough to
meet the near constant threat of disruption
today,” said Alan Trefler, founder and CEO,
Pegasystems. “Pega Infinity™ frees companies
from the limits imposed by much of today’s
software by providing the only unified
solution that’s specifically built to
connect organizations across silos and
support change across the enterprise. This
enables businesses to speed transformation
and engage with customers on their terms,
today and in the future.”
Pega’s proven ability to engage without
limits, automate from end to end, and Build
for Change®, the new Pega Infinity™ features
Self-optimizing, AI-powered marketing campaigns – Using Pega’s proven artificial intelligence (AI), the new Self-Optimizing Campaigns capability in Pega Marketing™ accelerates the journey to one-to-one marketing by automatically determining the best audience and offers for each marketing campaign. The system self optimizes on the fly with real-time strategy recommendations as the latest results are recorded – enabling significantly higher conversion rates, lower costs, and faster results.
New dynamic customer interfaces – Pega provides a set of dynamic user interface (UI) templates that quickly enable clients to deploy engaging digital consumer experiences – from opening a new account to servicing a customer issue – across any channel. This also includes enhancements to Pega’s no-code UI development tools and REST-based APIs to connect to third-party UI tools.
Automate from end to end
Robotic automation included in all new licenses – Pega Robotic Automation™ and Pega Robotic Desktop Automation™ are now included with every new Pega application and Pega Platform™ license – making Pega the only CRM and DPA provider to offer robotic automation as a standard feature. In addition, Pega Workforce Intelligence™ will be included in all new Pega applications and Pega Platform licenses for one year for up to 250 users.
Expanded bot library accessible to all Pega clients – Now all Pega clients can access a growing library of pre-built bots that save time on common business tasks. These include “start my day” activities for booting up applications, call wrap-up, task automation, and email processing.
Enhanced virtual assistant for email with OCR – Pega adds new Optical Character Recognition (OCR) capabilities for Pega Intelligent Virtual Assistant for Email™. This adds more automation to email-centric workflows by reading PDFs and other attached documents and automatically inputting the relevant data into the proper Pega data field.
Build for Change
Blockchain kit for Ethereum – Pega Blockchain Innovation Kit provides downloadable proof of concept (POC) templates enabling banks to demonstrate how blockchain integrates with Pega Know Your Customer™ (KYC) and Pega Client Lifecycle Management™ (CLM) Ethereum, one of the predominant blockchain technologies.
Open drag-and-drop integration with RPA bot connectors – The new Integration Designer enables clients to connect Pega apps to other services, systems, and data sources with a simple drag-and-drop interface, eliminating the need to hard code connectors within the apps. It also treats robotic process automation (RPA) bots as connectors, making it easy to reuse where APIs for target data sources don’t exist.
End-to-end automated testing – Pega now extends its Automated Testing Suite by adding UI testing to its capabilities. For the first time, clients can automate testing from the logic level through UI levels natively within Pega apps, as well as through third-party testing suites.
Free, cloud-based, AI-powered app optimization – Starting today, all licensing deals for new and existing customers include Pega Predictive Diagnostic Cloud™, which optimizes the health of Pega apps running in Pega Cloud Services™ and on customer-managed clouds, as a standard feature at no additional cost.
addition, new Pega Studios enables
individual users to personalize their view
into the Pega Infinity™ suite based on the
digital transformation tasks they aim to
complete. These user profiles provide
individuals a window with the right tools,
features, and functions needed for each user
and their functional roles. These studios
include App Studio for low-code / no-code
development; Developer Studio for app
scaling and developing components;
Prediction Studio for developing predictions
and insights; and Admin Studio for managing
system deployment, security, and DevOps.