Quest Releases KACE Systems
Management Appliance (SMA) 9.0
September 17, 2018
Systems Management Appliance (SMA) 9.0 is a comprehensive,
multi-platform endpoint and asset management solution that helps
businesses proactively provision, manage, secure and service their
growing endpoint environments. The unified endpoint management solution
features improvements to workflow and infrastructure, as well as updates
to Service Desk, asset management, endpoint communications and security
functionalities. Quest KACE SMA makes it easier than ever for IT
administrators to manage network-attached devices -- from notebooks, PCs
and printers to Internet of Things (IoT) and mobile devices, all from a
single pane of glass.
“Doing business today requires an increasing number of devices and
platforms, making IT endpoint management more and more complex,” said
Ken Galvin, Senior Product Manager, Quest Unified Endpoint Management
business. “KACE SMA has always been dedicated to making the management,
security and servicing of the growing ecosystem of endpoints easier and
more efficient, and this latest version is no different.”
Single Console for Comprehensive Management of Endpoint Environments
KACE SMA 9.0 (also known as the K1000) empowers IT admins to manage
network-attached devices with one, easy-to-use console, rather than
multiple, disparate solutions. Through a single-pane-of-glass view,
businesses can easily manage devices, mitigate security risks, address
service tickets, and audit for compliance. IT admins can also ensure
that software licensing is being used efficiently to avoid waste, and
reduce time and resources required for troubleshooting errors.
Additionally, KACE is future-ready to manage next-generation
technologies such as IoT.
“KACE SMA is perfect for us as it’s reliable, quick and easy to use,”
said Duncan Bennett, Helpdesk Administrator for longtime KACE customer
Naim Audo. “Sitting alongside our own infrastructure, but with enough
depth to engage even the hardest of sysadmins, the KACE SMA 9.0 upgrade
has brought some much needed features to an already proven system. Our
users and technicians appreciate the ease of use, the UI improvements,
the quick dashboards, the depth of integration and the analytics we get.
Admins appreciate the depth of function available within a few minutes -
you really can do nearly everything from one system, and most of it can
New Features & Functionality within KACE SMA 9.0
The KACE SMA 9.0 new dashboards for Service Desk, asset management, and
endpoint communications features put widgets, links and news feeds all
in one place, for an easier, more comprehensive management dashboard. A
SysTray application has also been added to show the connection status of
the agent for Windows and Mac, and allows for easy restart of the agent
or a forced inventory with just the click of a mouse. Additionally, KACE
SMA’s updated user interface allows for light, dark or hybrid
environments, allowing administrators to set their work environment to
their personal preference.
Additional KACE SMA new features and functionalities include:
Desk and User Console: Automated Service Desk ticketing allows certain
alerts to automatically create new Service Desk tickets. Users can
approve or reject tickets right from email, without having to revisit
the SMA interface.
Software License Asset Management: Software License Harvest Assistant
allows users to quickly and easily detect and take action to remove
seldom used software, a powerful function for improving efficiencies.
Software catalog customization allows users to restrict what items are
considered licensed software in License Compliance (e.g., .NET, Facetime,
Spotify, Solitaire, vSphere Client) and only see what is considered
important to the organization.
Endpoint Communications: Added support for Raspberry Pi/Raspbian Linux
Agent enables users to perform inventory, scripts, managed
installations, and other actions just like other Linux distributions.
Additionally, remote machine actions allow the Agent Relay Tunnel to
start a custom machine action via a designated computer in a remote
Platform and Infrastructure: Two-factor authentication provides an added
layer of security, and a common calendar offers a global view of events
such as managed installs, patching, scripts, and OVAL scanning.
KACE SMA 9.0 is available today.