Optanix Platform Debuts
introduced its first-ever stand-alone IT monitoring and analytics
platform, enabling partners and end-users to take advantage of the
company’s innovation and rich experience as a managed service provider
for contact center, unified communications (UC), and data networks. This
new platform provides capabilities across hybrid IT infrastructures with
full-stack monitoring, true root cause analysis, business service
monitoring, and streamlined remediation and management.
•Flexible Deployment Options – For the first time, Optanix is offering its Optanix Platform as a stand-alone solution separate from its managed services, enabling partners and end-users to deploy and manage the solution using their own IT operations teams.
•New Features for Contact Center and Unified Communications – This new release includes the addition of Smart Analytics capabilities, expanded support for Software Defined Network (SDN) and Software Defined Wide Area Networks (SD-WAN), and enhanced functionality for Optanix’s core contact center and unified communications use cases.
•Business Impact Monitoring (BIM) – The Optanix Platform provides real-time situational awareness of business services, enabling IT to prioritize and address issues quickly to limit impact to critical business processes.
•Service Infrastructure Management
Layer (SIML) – Targeted at partners, SIML offers cloud-based capability
that provides secure, bi-directional, multi-tenant remote access to
distributed customers with streamlined workflows.
•Full-Stack Detection & Monitoring – Predictively and proactively detects and prevents impending problems, automatically detects abnormalities and their potential business service impact, and detects potential and recently occurring issues that traditional platforms miss.
•True Root Cause Analysis (RCA) & Actionable Intelligence – Uses multi-perspective analysis to detect problems, find why they occurred and reduce false alarms. The workflow is optimized through its use of automation to analyze problems deeply and to take corrective actions and retest prior to creating a ticket. This increases accuracy and efficiency while reducing Mean Time to Repair (MTTR).
•Business Service Monitoring & Prioritization – Enables IT to prioritize and address issues quickly based on critical business impact by mapping IT technology to the business services it supports. This feature, known as Business Impact Monitoring (BIM), analyzes the impact when problems occur or are predicted. Service performance and availability are analyzed and both real-time and historical statuses are presented in dashboards and reports.
•Streamlined Remediation &
Management – Designed for service provider and enterprise operation
centers, Optanix’s Service Infrastructure Management Layer (SIML) allows
IT teams to address problems across multiple sites and multiple
customers quickly and easily. SIML communicates with remote environments
in a secure manner and is leveraged across multiple locations and
hundreds of operational instances to streamline workflows and create