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GridGain Supports Apache Ignite

February 11, 2019

GridGain Basic Support is the first support offering specifically designed for Apache Ignite users. GridGain Support for Apache Ignite enables companies with new or existing Apache Ignite deployments to access the deep expertise of GridGain’s support engineers to troubleshoot performance or reliability issues and identify configuration optimizations, workarounds or software patches to improve the performance of their Ignite environment.

“Over the past four years, Apache Ignite has become the de facto open source platform for distributed in-memory computing – essential technology for high performance and highly scalable applications,” said Abe Kleinfeld, president and CEO of GridGain. “Corporations across all industries have turned to in-memory computing to power their digital transformation and omnichannel customer experience initiatives, leading to tens of thousands of Apache Ignite deployments worldwide. With today’s announcement, GridGain now offers these organizations access to the world’s most experienced Apache Ignite professionals to ensure production-quality results.”

The GridGain subscription-based support service includes timely web and email access to GridGain’s support engineering staff via the GridGain Support Portal. GridGain Basic Support also includes a two-hour initial consultation to review the customer’s current environment and identify opportunities for performance or reliability improvements. In addition to identifying opportunities for improvements, GridGain’s experts help troubleshoot Apache Ignite bugs or product limitations and suggest workarounds or existing software patches.

GridGain developed the software that became Apache Ignite, donating the original code to the Apache Software Foundation (ASF) in 2014. Apache Ignite, one of the fastest ASF projects to graduate to top level status, is now a top 5 ASF project in terms of contributions and dev-list activity and is downloaded millions of times annually. GridGain engineers have been leading contributors to the Apache Ignite code base and community since the original donation.

Companies putting Apache Ignite into production can also engage with GridGain for consulting services and training. Expert GridGain consultants are available on a short or long-term basis to assist with designing architectures for new applications, reviewing the architecture of existing applications, performance optimizations, proof of concepts, third-party integrations, interim staffing or related services. Training is available through GridGain Professional Services.

GridGain Support for Apache Ignite is affordably priced at $2,500 per year per compute unit (4 cores and 16GB of RAM).

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