By Cathy O'Connor, CEO, Nova Entertainment

January 2, 2019

Nova Entertainment has recently become aware that a legacy dataset containing information collected from our listeners during the period from May 2009 to October 2011 has been publicly disclosed.

We are in the process of notifying individuals affected by this incident of the steps they can take to prevent any potential misuse of their information.

The types of information disclosed in this incident varies from person to person, but generally includes biographical information (such as name, gender and date of birth), contact information (such as residential address, email address, and telephone number), and user account details (such as user names and passwords, which were protected by 'hashing'). We can confirm that no other information, including copies of identity documentation or financial information is contained in the dataset disclosed in this incident.

Upon confirming the validity of this incident, we immediately engaged leading Privacy, IT and Cyber Security consultants to understand the circumstances of the disclosure. Our investigation is substantial and ongoing. We are taking all necessary measures to ensure the strength and effectiveness of our cyber security, and there is currently no evidence of any suspicious activity or threats on Nova Entertainment's systems.

We have notified the Office of the Australian Information Commissioner of this incident, and we are in the process of contacting law enforcement bodies. We will fully and transparently engage with these entities in relation to this incident.

We have set up a dedicated webpage ( which contains advice and a dedicated email mailbox ( for further queries.

We have also engaged IDCARE, Australia and New Zealand’s national identity and cyber support service, to provide individuals affected by this incident with assistance and support. We encourage anyone affected by this incident concerned about the potential misuse of their personal information to contact IDCARE on 1300 432 273 (Australia) or +61 7 5373 0400 (International), or visit IDCARE's website:

During the Christmas period, IDCARE will be available to assist individuals affected by this incident on the following dates between 10 am and 3 pm AEST:

• Thursday, 27 December 2018
• Friday, 28 December 2018
• Wednesday, 2 January 2019
• Thursday, 3 January 2019
• Friday, 4 January 2019.

From Monday 7 January 2019 onwards, IDCARE will be available Monday – Friday from 8 am until 5 pm AEST. You can also access IDCARE's Learning Centre for further information at:

We take privacy, and the security of the information we collect from our listeners very seriously, and on behalf of Nova Entertainment I deeply and sincerely regret that this incident has occurred. We are fully committed to achieving the best possible outcome for anyone affected by this incident.

We will update this page as more information becomes available.

Terms of Use | Copyright © 2002 - 2016 CONSTITUENTWORKS SM  CORPORATION. All rights reserved. | Privacy Statement