Key benefits of
Score Drivers include:
Prioritize feedback to make better business decisions. Score Drivers helps companies quickly know what’s working and what’s not by understanding how strongly elements with positive or negative impact correlate to metrics such as satisfaction scores and numerical product ratings. That way, companies can better understand the issues that need addressing first.
Close the loop faster from insights to action. Because Score Drivers uncovers insights from mixed datasets without tying up data science teams for months, organizations can react more quickly to those insights. For example, CX professionals can conduct more regular Voice of the Customer surveys to see how their customer experience initiatives affect key metrics. Employee engagement teams can also gather and act on insights more frequently than annual Voice of the Employee surveys would allow.
Luminoso is offering Score Drivers as part of Luminoso Daylight, the company’s industry-leading application for analyzing unstructured data like product reviews, open-ended survey responses, and call center transcripts. Luminoso Daylight is powered by its proprietary QuickLearn technology, incorporating the latest research in artificial intelligence and natural language understanding to produce results that achieve the highest industry standards in accuracy. Luminoso Daylight processes data in minutes, not months, allowing companies to begin surfacing insights right away.