Atos, Google Cloud create AI – powered chatbot for T-Mobile NL

March 4, 2019

Atos together with its partner Google Cloud, inked a contract with T-Mobile Netherlands to deliver a new scalable chatbot, which uses Artificial Intelligence (AI), as part of the telecommunications company’s digital transformation plan. Bringing together Atos’ industry knowledge and expertise with the latest AI and ML technologies from Google Cloud, this multi-channel chatbot will streamline customer queries, increase customer satisfaction and reduce costs.

Atos worked closely together with T-Mobile Netherlands to develop the new chatbot in order to provide a tailor-made solution to meet its specific requirements. It will be connected to T-Mobile Netherlands customer website and social media channels, as well as to customer and product databases.

Based on a successful chatbot PoC (proof of concept) project carried out in November last year, which achieved a high level of user intent recognition*, the new contract includes the build of the chatbot, plus plans to develop it further through AI. The aim is to create a modern, more personalized, intuitive customer care experience, with faster insights into customer data.

“We recognize the potential benefits of AI, and with this new enhanced chatbot we will be able to offer our customers an improved and more efficient service.” said Kim Larsen, CTIO, T-Mobile, Netherlands.

“We are delighted to have been selected by T-Mobile Netherlands. This is true testament to our experience and expertise in this sector, as well as to our strong partnership with Google Cloud, which will bring further added value to the product. T-Mobile’s customers will now have a more personalized and smooth user experience when communicating via chatbot.” said Robert Vassoyan, Senior Executive Vice-President, Group Chief Commercial Officer at Atos.

This contract is one of many, across various industries and sectors, that Atos has secured in its global partnership with Google Cloud.

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