PagerDuty Intros HybridOps Solution
platform embraces HybridOps, an approach to digital operations that
enables businesses to orchestrate intelligent, real-time response across
distributed teams that utilize different operating models. The solution
for HybridOps supports mission-critical functions such as traditional
Network Operations Centers (NOCs), DevOps, security, and customer
PagerDuty’s Solution for HybridOps
uniquely combines automation and artificial intelligence so enterprises
can realize immediate benefits, such as improved collaboration and
reduced service disruptions by:
Allowing teams to work with the tools of their choice. PagerDuty’s 300+ vendor-agnostic integrations across ITSM, DevOps, DevSecOps and customer service solutions coordinate seamlessly across multiple tool chains, providing interoperability without forcing teams to leave familiar interfaces. For example, the newest version of the ServiceNow integration enables multiple ITSM and NOC teams to coordinate a real-time response without leaving the ServiceNow interface. Additionally, the new version of the Slack integration allows DevOps teams to drive complex actions from within a ChatOps interface.
Easily incorporating advanced machine learning insights from real-time operational data. Teams use PagerDuty’s proprietary machine learning algorithms to filter signals from the noise, enabling them to more quickly resolve issues so they can focus on planned, strategic work. PagerDuty’s Intelligent Alert Grouping and other AI capabilities drive immediate efficiencies from a customer’s existing data, with no lengthy model training required.
Getting teams started quickly. PagerDuty is a mobile-first, consumer-grade experience that doesn’t require expensive professional services implementations. ITOps and DevOps teams can also depend on the enterprise-quality platform, which offers a high level of reliability, security and scalability for the entire organization.
“Our customers exist in a hybrid
world that uses a mix of operating models, tools and practices,” said
Jonathan Rende, senior vice president of product at PagerDuty.
“PagerDuty’s platform integrates data from a variety of products and
helps orchestrate real-time response to enable traditional Ops and
DevOps teams to work together seamlessly in service of customers.”