Red Hat Global Customer Tech Outlook
2020: Hybrid cloud leads strategy, AI/ML leaps to the forefront
By Red Hat Team
January 22, 2020
the sixth year running, we have reached out to our customers to hear
where they are in their technology journey, and where they wish to go in
the next year. For the 2020-focused survey, we received more than 870
qualified responses1 from Red Hat customers from around the world.
They've weighed in about their challenges, strategies, and technologies
they are planning to pursue in the next year and we're eager to share
the results with you in our report.
Some of the top
takeaways this year are:
Active digital transformation projects continue to rise.
recognizing the importance of culture.
Intelligence and Machine Learning (AI/ML) are of high interest.
Hybrid leads cloud strategy
the survey, hybrid
cloud is the most common term used to
describe our customers' cloud strategy. 31% say "hybrid" describes their
strategy best, 21% are leading with a private
cloud approach, and only 4% declared a public
cloud first strategy. In the report we
break this down even further by region, and find that there's some big
differences in North America and EMEA when it comes to private and
hybrid cloud plans.
Seeing the value of the Open Organization
Red Hat has been touting the value
of the open organization for some time now, and it seems that a
significant number of our customers agree. 42% of the respondents say
that they're in some stage of embracing an open organization culture,
while 12% are undecided. Only 29% say they have no plans to evolve their
AI/ML moving to the forefront
year, blockchain topped the list of emerging tech workloads our
customers voiced an interest in. This year? It's relegated to fourth
place with just 12% saying it would be a likely workload. 19% of the
respondents said the Internet of Things (IoT), and 21% said that
serverless or Function-as-a-Service (FaaS) were in their plans.
The top of
the heap, though, is AI/ML, which wasn't even in the top three last
year. We're keeping an eye on edge computing this year as well, and
won't be surprised if that creeps up a bit higher in the list in the
But let's not
get ahead of ourselves! There's much more in the results from this
year's Red Hat Global Customer Tech Outlook. Download
the report and find out what we learned
from our customers.