MessageBird Dials Up $200M Series C Round with $3B Market Cap
October 9, 2020
MessageBird closed a new $200M Series C round led by Silicon Valley’s Spark Capital at a $3B valuation with participation from Bonnier, Glynn Capital, LGT Lightstone, Longbow, Mousse Partners and New View Capital. As part of this latest investment Spark Capital General Partner Will Reed will join MessageBird’s board. Existing investors Accel, Atomico, and Y-Combinator also participated in this round.
This latest investment, raised remotely during lockdown, comes on the back of a global surge in demand for a wider range of messaging-first customer communication tools, across a much broader range of channels, as global businesses struggle to cope with the pivot from physical in-store and call centre-based customer service to a fully remote workforce and online only sales. This accelerated MessageBird’s evolution from a purely Communications Platform as a Service (CPaaS) company to the world’s first and only Omnichannel Platform as a Service (OPaaS) company. The funding will be used to triple the size of MessageBird’s global team and further expand into its core markets in Europe, Asia and Latin America, as the company officially launches a “Work Anywhere” policy.
“I just want to live in a world where I can text with a business and
never get stuck waiting on hold again. MessageBird has pioneered OPaaS
(Omnichannel Platform as a Service) based on the idea that global
companies should have zero-friction communication with their customers
anywhere in the world and on any channel they prefer,” said Robert Vis,
MessageBird Founder & CEO. “This latest round is validation that there
is pent up demand from customers all over the world who also want
traditional businesses to move into this brave new messaging-first
omnichannel world and we have the leading product on the market to help
them do just that.”
This is now possible thanks to MessageBird’s suite of products
Omnichannel Chat Widget - turns static pages into dynamic conversations, enabling customers to communicate with your teams on your homepage, in your app, on live chat or any messaging service (WhatsApp, Messenger, WeChat, SMS, and more)
Flow Builder - An RPA platform for business messaging, Flow Builder enables any business to also build bespoke omnichannel experiences
Finally, MessageBird is the only platform with preferred supplier relationships with all the major messaging platforms, enabling customers anywhere in the world to communicate and share rich media with any business instantly
One third of Messagebird’s global customers have now transitioned to using omnichannel cloud communications via their Flow Builder, Inbox or Omnichannel Widget products. MessageBird is trusted by more than 15,000 customers, from established brands such as Lufthansa Airlines, Heineken, Hugo Boss, Rituals Cosmetics and SAP, as well rapidly-growing disruptors such as Uber, Glovo, HelloFresh, and Deliveroo.