Humana Takes $100M Stake in Heal
July 29, 2020
and Heal, who aims to transform healthcare through in-home,
comprehensive primary care, today announced a broad strategic
partnership including a $100 million investment from Humana, bringing
primary care to the home through house calls and one-touch telemedicine.
Heal has pioneered 21st century house call based primary care,
delivering more than 200,000 home visits in its first five years. This
type of care not only provides a more comfortable and secure environment
for patient care, but also allows doctors to observe indicators such as
medication bottles, fall risks, allergens, and food insecurities. Heal
telemedicine, telepsychology (CA only), and digital monitoring services
round out a complete suite of services for patients in New York, New
Jersey, Washington, California, Georgia, Virginia, Maryland, and
Under the terms of the partnership, Humana and Heal will expand its
current footprint to offer value-based, primary care via virtual and
in-home encounters to new geographical markets such as Chicago,
Charlotte, Houston and others. These new markets are part of Humana’s
Bold Goal, which is focused on addressing the needs of the whole person
by co-creating solutions to address social determinants and the
health-related social needs for our members and communities.
“The partnership with Heal is part of Humana’s efforts to build a
broader set of offerings across the spectrum of home based care, with
high quality, value-based primary care being a key foundational
element,” said Susan Diamond, Humana’s Segment President, Home Business,
who is joining Heal’s Board of Directors as part of the collaboration.
“We continue to see high levels of customer satisfaction and improved
health outcomes when care is delivered in the home. Our goal is to make
the healthcare experience easier, more personalized and caring for the
people we serve—and is the hallmark of how Humana delivers human care.”
partnership will make it easier for those who are healthy and ageing
into Medicare as well as those living with multiple chronic conditions
to receive primary care in the comfort of their own homes. Heal provides
services to Medicare eligible, Group Commercial and those with
"Today, the vision my cofounder, Dr. Renee Dua, and I had over five
years ago took a huge step forward,” said Nick Desai, co-founder and CEO
of Heal. “Humana's investment and strategic partnership are an
irreplaceable catalyst to make doctor house call based primary care an
affordable and effective reality for all Americans. We're honored to
work with the entire Humana team so that one day soon, all of us can
open our doors to better care."
During the COVID-19 pandemic, many Humana members asked for the added
flexibility and expanded option of home based care. Humana and Heal
teamed up to deliver primary care services to Humana members in their
own homes, many of whom are older and at greater risk for the virus.
Covid has only reinforced Humana’s belief in the need for and quality of
home based care delivery models.