DHL E-tailers’ Almanac Debuts
February 17, 2021
eCommerce Solutions, a division of Deutsche Post DHL Group has launched its E-tailers’
Almanac for 2020 to help online merchants plan their promotions for e-commerce
peak shipping dates in 2020. In its first edition, the E-tailers’ Almanac also
provides a brief overview of four overarching trends found within the e-commerce
sector in the U.S. in the past year based on DHL eCommerce Solutions customer
feedback and developments within its 19 U.S. distribution centers.
Day certainty trumps speed: online retailers are often looking for the perfect combination of speed at the lowest possible cost, but based on online merchant customer feedback, many are willing to forego the fastest shipping option in return for accuracy and day-definite shipment options with the ability to use web tracking. DHL eCommerce Solutions’ data and feedback has revealed customer demand for expected date of delivery as opposed to delivery date ranges (e.g. 2-8 day windows) has significantly increased. DHL eCommerce Solutions’ Expedited Max day-definite product has proven to be its fastest growing product with double digit growth in the last year.
Inventory stays close to home: despite increased talk about micro fulfillment centers in urban spaces and the expectation that many online retailers will spread their inventory across regions to reduce shipping zones and cost, this trend is developing at a slower pace than once expected given the complexity and cost of regionalization. Many large online retailer merchants continue to dispatch inventory from one to two sites close to their operations to localize shipping points and partner with 3PLs closer to consumers to improve transit times.
Inventory management will become more sophisticated: the last 12 months has seen a significant spike in online merchants adopting more sophisticated multi-channel inventory management systems with end-to-end tracking, real-time shipping rates and in-transit details, making for improved inventory management, transparency and better planning for spikes in volume. The adoption of these types of software has shown to significantly enhance e-tailer and shipper relationships given improved forecasting that results in more efficient management and processing of volumes in distribution centers.
the year, at DHL eCommerce Solutions we take the pulse of our customers and
prospects to identify how to best meet their needs, and as a result, we have
compiled all the themes and trends we’ve identified and packaged it into this E-tailers’
Almanac,” said Lee Spratt, CEO for DHL eCommerce Solutions, Americas. “The
Almanac includes a guide for online merchants to know when is the best time to
ramp up their promotions and ensure they ship their light weight parcels on time
to their customers for the big e-commerce holidays in 2020.”