Cisco Buys IMImobile for $730M
December 07, 2020
and IMImobile PLC have reached agreement on the terms of a recommended cash
offer pursuant to which Cisco will pay 595 pence per share in exchange for each
share of IMImobile, or an aggregate purchase price of approximately USD $730
million assuming fully diluted shares, net of cash and including debt. The
exchange rate used for the conversion of £ into USD is 1.3438, derived from
Bloomberg, as at 16:00 on 4 December 2020.
As more people work remotely or from home, enterprise customers are
increasingly moving towards delivering Contact Center as a Services (CCaaS).
Cisco’s Webex Contact Center solution coupled with IMImobile’s software and
services will offer a solution that is:
Collaborative: Empowering employee collaboration in order to deliver 10x better customer experiences.
Omnichannel: Connecting with customers in their channel of choice—text, social or voice—throughout the customer journey
Programmable: Giving the business the ability to orchestrate workflows and personalize customer journeys
“A great customer relationship is built on consistently enjoyable interactions
where every touchpoint on every channel is an opportunity for businesses to
deliver rich, engaging and intuitive experiences,” said Jeetu Patel, senior vice
president and general manager of Cisco’s Security and Applications business. “We
look forward to working with IMImobile to help create a comprehensive CXaaS
solution for the market—one that gives businesses a platform to provide
delightful experiences across the entire customer lifecycle journey.”
The acquisition of IMImobile is expected to close in the first quarter of calendar year 2021.
Upon completion of the transaction, the IMImobile team will join Cisco’s Contact Center business unit, led by Omar Tawakol, vice president and general manager, Cisco Contact Center, part of the Cisco Collaboration business.