33% Pay Hacker Ransom
More than half (55 percent) of surveyed organizations dealt with at least one successful phishing attack in 2019, and infosecurity professionals reported a high frequency of social engineering attempts across a range of methods: 88 percent of organizations worldwide reported spear-phishing attacks, 86 percent reported BEC attacks, 86 percent reported social media attacks, 84 percent reported SMS/text phishing (smishing), 83 percent reported voice phishing (vishing), and 81 percent reported malicious USB drops.
Sixty-five percent of surveyed infosec professionals said their organization experienced a ransomware infection in 2019; 33 percent opted to pay the ransom while 32 percent did not. Of those who negotiated with attackers, nine percent were hit with follow-up ransom demands, and 22 percent never got access to their data, even after paying a ransom.
Organizations are benefitting from consequence models. Globally, 63 percent of organizations take corrective action with users who repeatedly make mistakes related to phishing attacks. Most infosec respondents said that employee awareness improved following the implementation of a consequence model.
Many working adults fail to follow cybersecurity best practices. Forty-five percent admit to password reuse, more than 50 percent do not password-protect home networks, and 90 percent said they use employer-issued devices for personal activities. In addition, 32 percent of working adults were unfamiliar with virtual private network (VPN) services.
Recognition of common cybersecurity terms is lacking among many users. In the global survey, working adults were asked to identify the definitions of the following cybersecurity terms: phishing (61 percent correct), ransomware (31 percent correct), smishing (30 percent correct), and vishing (25 percent correct). These findings spotlight a knowledge gap among some users and a potential language barrier for security teams attempting to educate employees about these threats. It’s critical for organizations to communicate effectively with users and empower them to be a strong last line of defense.
Millennials continue to underperform other age groups in fundamental phishing and ransomware awareness, a caution that organizations should not assume younger workers have an innate understanding of cybersecurity threats. Millennials had the best recognition of only one term: smishing.