Mattermost Cloud GA - Optimizes DevOps Collaboration
December 7, 2020
Cloud is a new SaaS platform that is designed to optimize collaboration for
DevOps teams and privacy-conscious enterprises. Mattermost Cloud provides DevOps
teams with a DevOps command center to orchestrate cross-team workflows using
pre-built playbooks and integrations with top-tier developer tools. The service
offers privacy-conscious enterprises a high-trust deployment option with
dedicated single-tenant cloud infrastructure, enterprise-grade secure network
topology, and strict data residency options.
Developers and DevOps teams have unique real-time collaboration needs that
are not met by today’s collaboration platforms. They find existing platforms to
be not optimized for their day-to-day developer tasks including -
Orchestrating time-sensitive developer workflows (e.g., resolving incidents,
provisioning infrastructure) across several functional teams (e.g., DevOps,
support, product) and productivity tools (e.g., Jira, PagerDuty, Zendesk, and
Collaborating on code reviews and standups without having to switch back and
forth across multiple applications.
Automating the bi-directional flow of information between their messaging
platform and developer tools of choice (e.g., GitLab, Jira).
Mattermost Cloud acts as a DevOps command center, a single pane of glass to
orchestrate cross-team developer workflows with high efficiency and automation.
To help developers collaborate and centralize their activities,
Mattermost Cloud offers the following features:
Incident Management. DevOps teams can benefit from a pre-built best-practices
incident management playbook. Users can declare incidents, be guided to complete
tasks organized in stages, track incident progress, and resolve incidents.
Mattermost enables DevOps teams to collaborate throughout the incident lifecycle
from triage and investigation to resolution and retrospectives.
Developer Tool Plugins. Plugins provide a wide array of specialized integrations
with common developer tools used to develop, monitor, and maintain software,
including, Jira, Opsgenie, PagerDuty, GitLab, GitHub, and Jenkins.
Custom Playbook. Developers can create custom playbooks to capture workflows,
which comprise tasks that use automated commands to integrate with any developer
tool and application. Custom playbooks outline procedures to guide entire teams
through any type of workflow.
Mattermost Cloud enables developers to collaborate in a high-trust environment.
The cloud platform offers a high-trust deployment option in a single-tenant,
dedicated infrastructure including an isolated Kubernetes cluster, secure
network topology with VPC peering, and strict data residency options across
“With Mattermost Cloud, we now offer our trusted Mattermost self-managed
collaboration platform as a SaaS offering that meets the needs of
privacy-conscious enterprises,” said Chandar Venkataraman, EVP & Chief Product
Officer, Mattermost. “High-performance development teams have put Mattermost at
the heart of their daily operations to increase their efficiency. As a DevOps
command center, Mattermost brings development teams, developer tools, and
automation together to orchestrate time-sensitive workflows at various stages of
the DevOps lifecycle.”
Mattermost Cloud Provides Customers With Improved Developer Productivity
to research and analyst firm Gartner, "The goal of the DevOps engineer is to
streamline workflows, automate delivery processes, and facilitate applications
and operations staff to work as an integrated team."1 Mattermost customers
achieve improved DevOps productivity with streamlined workflows and automation.
"As a cybersecurity solutions provider, our ability to effectively respond and
manage incidents is critical to earning and keeping our customers' trust," said
William Forrester, Development and Security Operations Manager, Check Point
Software. "Mattermost plays an integral part in our developer toolset. Not only
does it enable great communication and teamwork, its new incident management
application and many integration options also allow us to greatly increase our
productivity and organization."
Mattermost Cloud is available in two editions.
Mattermost Cloud Professional includes the full set of collaboration and
DevOps features and is generally available today.
Mattermost Cloud Enterprise offers all the features of Mattermost Cloud
Professional and a high-trust deployment option, which includes dedicated
single-tenant cloud infrastructure, enterprise-grade secure network topology,
and strict data residency options. It’s available in beta.