Field Service Providers Eye Predictability
April 6, 2020
A study revealed field service providers in the telecommunications and technical industries globally will increase the use of mobile technologies to optimize and transform workflows in the field.
The number of organizations that will implement predictive solutions as part of their mobile strategies is set to double in five years, according to respondents to Zebra’s three-part Future of Field Operations vision study on the telecommunications, manufacturing, construction, mining, and agriculture industries. Today, just 16 percent of organizations use predictive solutions to assign the right resource to the right task at the right time with the use of mobile devices, and this will jump to 32 percent by 2025.
“With increased focus on streamlining workflows and getting tasks done right the first time, service providers in the telecommunications and technical industries are increasingly equipping their front-line workers with mobile technologies such as rugged tablets, mobile printers and handheld mobile computers,” said Alex Cooper, Director of Government and Critical Field Service Strategy, Zebra Technologies. “Faster mobile connectivity, combined with purpose-built rugged devices and advanced applications, will enable enterprises to keep essential services uninterrupted, safe, and efficient.”
In the study, 76 percent of respondents from service providers say their
field operation strategies now focus on mobile devices instead of
desktops, especially with 86 percent agreeing that the availability of
faster 4G and 5G networks will drive greater investments in new field
operations technologies. The use of mobile devices will quickly boost
productivity with 87 percent in the study indicating that they expect to
see positive impact within the next year.