CIOs Eye Employee Engagement

January 12, 2021

New research released reveals how IT executives and senior technology leaders are playing a critical role in helping their workforce navigate the global pandemic and driving employee engagement, enablement, and productivity.

Findings from the Qualtrics and PwC study of more than 200 U.S. IT executives provide a framework for how leaders have shifted their technology investments during COVID-19 as a result of employee feedback and insights, and how those priorities indicate a broader trend in enabling the workforce of the future.

Key takeaways:

IT executives have accelerated digital transformations within their organization and are taking appropriate actions to meet the needs of employees. 95% of IT ‘Leaders’ said they increased the frequency of employee listening since COVID-19 began.

When it comes to remote work, over 65% of all IT executives said at least a quarter of their companies will continue to work remotely permanently.

To meet remote work needs, IT ‘Leaders’ invested in security and privacy (82%), cloud infrastructure (78%), and additional IT support staff (71%) among others during COVID-19. To inform these priorities, 76% of IT ‘Leaders’ gathered employee feedback to understand needs and requirements when considering new software or services and 73% knew which initiatives would make the most impact on the employee experience. With this shift, IT teams will need to continue to invest in new technologies and infrastructure to enable employees to find success.

“Our data shows us that over 65% of IT leaders believe this new model is permanent, and the role of IT in improving the Employee Experience will only grow in importance,” said Jay Choi, EVP and GM of EmployeeXM, Qualtrics. “That’s why we believe technologies such as Qualtrics EmployeeXM for IT will be critical in supporting IT leaders and their teams rethink how they listen to the needs of their employees and act on their feedback to deliver world-class technology experiences.”

In addition to the study, Qualtrics and PwC have teamed up to combine experience management technology and advisory capabilities to help organizations deliver technology experiences that create and drive more enabled and productive workforces.

Built on the Qualtrics XM Platform, EmployeeXM for IT includes a suite of listening, analysis, and actioning solutions to help leaders understand how internal technology, tools, and services can best support the workforce. PwC’s pre-configured solutions help organizations with communications, survey design and dashboards, and change management and culture expertise to realize maximum return on their IT investments and workforce transformations.

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