xMatters Upgrades Incident Response Visibility
introduced new feature advancements designed to facilitate a data-driven
DevOps approach to incident resolution. DevOps, SRE and operations teams
can now easily create collaboration channels directly from the xMatters
Incident Console, using Slack, Microsoft Teams and Zoom. New pre-built
automation steps further streamline the incident resolution process so
managers can quickly add notes and assign severity or priority levels to
an incident. Because visibility into incident response processes is a
key aspect of continuous improvement, xMatters also added the ability to
monitor incident volume and severity over different time periods, and
enhanced its Post-Incident Report with export capabilities to share
insights with cross-functional stakeholders and guide blameless
postmortems for continuous improvement.
Drive continuous improvement. To improve the incident response process, a new “Incidents by Severity” widget can be added to the xMatters dashboard to monitor trends in the volume and severity of incidents over different periods—such as over the past 24 hours, the past 90 days or at specific points in time. Managers can also drill through to the Incidents view to explore a graph's underlying data in more detail. Additionally, new export options for post-incident reporting enable technical teams to share postmortem insights more broadly across the organization.
React quickly to time-sensitive incidents. When accessing xMatters on the web and on mobile, new functionality in the messaging user interface displays a full-screen list view to guide users to easily access their workflows, forms and scenarios. Incident commanders can find specific messages with the new search bar and ‘star’ frequently accessed forms and scenarios for quick-access to a curated list. Mobile users can also search forms and scenarios, and sort them alphabetically (ascending or descending).
Technology teams can take advantage of these new features to foster dynamic collaboration and automate complex workflows across disparate systems in order to deliver service resilience and drive continuous improvement.