Progress Telerik Fiddler Jam GA
October 22, 2021
Telerik Fiddler Jam is a troubleshooting solution for support and development
teams to solve customer issues remotely in a fast, easy and secure manner. The
product offers new features, including an option for video recording, capturing
events during a session recording and masking sensitive data, that help support
and development teams to quickly gather the information they need to
troubleshoot end-user issues—saving time and increasing customer satisfaction.
Support teams spend a lot of time collecting information from customers about
the issues they are experiencing. Even with a well-documented story, it can
still be difficult for engineers to properly replicate the issues at hand in a
Fiddler Jam provides support teams with a streamlined and secure process to
solve customer issues remotely without requesting extra information and without
relying on additional tooling. The product enables non-technical end users to
isolate issues by capturing HTTP(S) network logs, network activity, console logs
and screenshots in the customer's own environment and sharing them with support
and development teams.
“Fiddler Jam is the one-stop solution for support and development teams to
gather context and collaborate in solving customers’ issues—something that
traditional troubleshooting approaches can’t offer,” said Loren Jarett, GM,
Developer Tools, Progress. “The latest release brings new powerful features for
capturing events, with built-in security features, aimed at boosting teams’
productivity and ensuring customer satisfaction.”
What’s new in Fiddler Jam:
Record video of the end user’s browser tab while capturing a session – stored
in a secure way and easily accessible at any time through the Fiddler Jam
portals, the recordings help support teams and engineers look through the eyes
of the customer and understand better the steps they need to reproduce the
Capture several types of events performed by the end user during a session
recording – these can include Click, Double-Click, Navigated to and more.
Fiddler Jam can also capture local and session storage details which provide
support engineers with powerful insights relevant to analyzing the submitted log
and help them to identify the issue quickly.
Mask sensitive data – with its advanced recognition capabilities, the new Mask
Sensitive Data feature differentiates between sensitive and non-sensitive
information and masks only the sensitive data, while preventing the removal of
non-sensitive data that is relevant to the reported bug.
of the real value propositions of the product is reducing friction and providing
context with regard to any kind of problem,” said Stephen Applebaum, Director of
Technology Operations, Center for the Collaborative Classroom. “Fiddler Jam’s
ability to report on the network, the local instance and the end-user OS is
instrumental to triage whether an issue is server side or client side.”
Fiddler Jam complements Fiddler Everywhere, the web debugging proxy that helps
organizations capture all HTTP(S) traffic between a computer and the internet
from any browser and on any device. Fiddler Everywhere web debugging proxy
enables developers to build, debug and maintain APIs of mission-critical
applications in Windows, macOS and Linux environments.