All Retailers Look to Offer Same Day Delivery by 2025
January 13, 2022
2022 Bringg Barometer: State of Retail Delivery & Fulfillment survey
highlighted findings from a recent survey of 500 enterprise retailers in
the US, UK, Canada, Germany, France and Italy. Insights uncovered
include, the current strengths and weaknesses of retailers’ last mile
delivery capacity, fulfillment costs, and the ability to meet their
customers’ fulfillment needs with their current delivery ecosystem.
The biggest pain points when it comes to scaling delivery is a lack of real-time visibility once the order is out for delivery according to 61% of respondents, 55% called out the inefficient manual nature of the way they currently plan and dispatch their orders and only 35% have fully automated last-mile delivery and fulfillment operations.
When it comes to pain points associated with fast and on time delivery, a lack of data is a central concern for retailers due to real time order visibility (in this case, 51%) and travel time (49%). This problem is exacerbated by multiple delivery partners, as 26% of retailers say they are struggling with visibility when working with third parties.
Retailers are moving away from a reliance on a single traditional carrier and are pivoting to a mix of providers to connect with their customers faster, with 55% using multiple fleets for last mile delivery.
Sustainability and carbon emissions are an important consideration, with 56% of retailers using fleets with EV vehicles, and 1 in 3 using bike fleets.
In 2021 we saw the results of Covid on the increase in eCommerce across all retail verticals, and this year it has become clear that the consumer behaviors adopted then are here to stay. This report indicates that retailers are responding and understand the need to scale out services for the long term while maintaining speed, brand identity, and cost-efficiency. With Bringg’s release of the new Delivery Hub, retailers can swiftly increase delivery capacity, gain more visibility into third-party delivery operations, and maintain full control of the end consumer’s delivery experience. By building and managing personalized delivery provider networks, retailers maintain full ownership of the data, relationships and branded delivery experiences for sustainable last mile growth.