OutSystems Cloud Accelerators for AWS GA
May 10, 2021
launches new components and resources called Cloud Accelerators for Amazon Web
Services (AWS) aimed at accelerating innovation as fast as business imperatives
change. Announced ahead of the OutSystems and AWS Cloud Innovation Summit, these
Accelerators enable developers to leverage the power of AWS in the OutSystems
platform for key digital transformation initiatives.
Video Call Validation: Deliver video engagement for a variety of use cases, including identity verification during customer onboarding, or field services support using Amazon Kinesis or Chime.
Self-Service Chatbot: Reduce pressure on call centers by providing AI-powered chatbots and the ability to escalate to a human support agent as required, powered by Amazon Lex and Amazon Comprehend.
Customer and Employee Engagement Virtual Personal Assistant (VPA): Offer new ways to engage with customers and employees using voice and VPAs such as Amazon Alexa.
Multilingual Chatbot: Provide chatbots that are able to communicate in any language, using Amazon Translation Services, Amazon Polly, and Amazon Transcribe.
Multilingual Video Interaction: Deliver real-time video interaction to support new customer engagement use cases, powered by Amazon Kinesis, Amazon Translation Services, and Amazon Transcribe.
Personalized Streaming Experience: Provide superior workplace innovation experiences such as employee onboarding and training, built on Amazon DynamoDB and Amazon S3.
Cloud Accelerators are built upon our existing relationship with AWS to help
every organization innovate through software,” said Patrick Jean, OutSystems
CTO. “The past year has put tremendous stress on businesses and compounded
decades-old software challenges, hastening the need for innovation. We’re
launching these capabilities to provide developers across all company sizes and
industries with an accelerated path to building modern cloud applications fast,
right, and for future change.”