Catchpoint Digital Experience Score
Debuts
August 16, 2021
Catchpoint
Digital Experience Score provides the first all-encompassing metric which
represents all essential drivers of end-user digital experience. It combines the
network and application experience and how the user's device is performing all
in one. Armed with the information, IT teams can quickly identify the source of
problems and fix them faster.
For the first time, IT teams have a quantifiable measurement of employee's
experiences with IT, shortening the time it takes to analyze data and get
answers. What makes the score unique, is the visibility it provides into all the
necessary components of the service delivery chain that account for true
end-user experience and a comprehensive view into areas for improvement. It is
calculated as an average of the data coming from devices, applications and
networks which helps to provide an overall summary of what’s occurring, in real
time.
“If you have no real visibility into the quality of employee experience on the
apps, networks and devices they interact with every day, how can you make it any
better?” said Mehdi Daoudi, CEO of Catchpoint. “IT teams can go beyond the basic
visibility that other solutions provide to deeply analyze and optimize the
complete digital experience.”
Poor digital employee experience can be detrimental to business. Typically, IT
teams have to sift through incomplete data and reports that only tell half the
story about the true end-user experience and have no measurement system in
place.
“It’s critical for us to be proactive and employee-focused,” said Pete Charlton,
AVP of Infrastructure & Operations at TMNA Services. “Having real-time
visibility over the entire experience helps us be more proactive, saving money
and time. With Catchpoint’s Experience Score we have visibility into the quality
of our employees’ digital workplace experience with tangible, actionable data
that gives us immediate insight into improvement opportunities.”
With the Catchpoint Digital Experience Score, IT teams can:
Keep a pulse on their workforce’s digital experiences
Identify bottlenecks and find the
root cause faster
Baseline and improve experience
to increase workforce productivity
Key capabilities of the
experience score include:
Experience
Score: The Experience Score is a composite of Endpoint, Network, and Application
scores. It is calculated as an average of the 3 scores and helps to provide a
summary of overall end-user experience.
Endpoint Score: The Endpoint
Score shows the impact an Endpoint device is having on user experience. It is
calculated by factoring in device specific metrics such as CPU and memory
utilization.
Network Score: The Network Score
shows the impact the network is having on user experience. It is calculated with
various network measurements such as packet loss and round-trip time.
Application Score: The
Application Score shows the impact one or more applications are having on user
experience. It is calculated using load times, perceived application
performance, and additional factors such as errors or timeouts. |