Lowe’s Mike Amend Tapped to Drive Ford’s Data Transformation
September 13, 2021
Ford has a new chief digital and information officer, Mike Amend, who will help
focus the company use of data, software and technology to drive growth and
create value for customers and other stakeholders – objectives which are central
to the Ford+ strategy.
Amend, 43, was president, Online, at Lowe’s for the past three years. He starts
with Ford today and reports to President and CEO Jim Farley.
“Mike adds dimension to our team as we use technology and software to transform
our company and transportation from the inside-out,” said Farley. “Ford has
always been an innovator in vehicles; now we’re taking our digital capabilities
to new levels to further differentiate ourselves with customers and from
Mike Amend, Ford Chief Digital and
Amend will lead Ford’s Technology and Software Platform, which consists of the
Enterprise Information Technology, Global Data Insight and Analytics, and Ford
Business Solutions functions. His team will help translate customer needs into
software solutions that engage and create value for them, Ford and other
Amend’s organization will work closely with those led by Hau Thai-Tang, the
company’s chief product platform and operations officer, and Doug Field, who
joined Ford last week as chief advanced technology and embedded systems officer.
“I'm excited to join Ford at such a pivotal time in the company and the
industry,” said Amend. “We’re completely reimagining digital experiences for our
customers, colleagues, dealers and partners, and will use technology and
real-time data to bring that vision to life.”
At Lowe’s, Amend’s team revolutionized the home-improvement retailer’s online
business, achieving record results and earning broad industry recognition. Under
his leadership, the company’s online sales nearly tripled.
Amend held similar roles at JCPenney and The Home Depot, where online businesses
grew by more than 20% and 40% annually, respectively, while improving customer
satisfaction and profitability. He was chief technology officer for Dell
Technologies’ global online business and, before that, a technology executive
BEA Systems and Sprint.
Amend is a director of Canada Life, an insurance and financial services company
based in Winnipeg, Manitoba. He is chair of the board of trustees for Texas
Baptist Children’s Home. Amend holds a bachelor’s degree in Management
Information Services from Oklahoma State University, and completed the executive
program at Haas School of Business at the University of California, Berkeley.
Farley said that Sakis Kitsopanidis, who has done “an exceptional job” as Ford’s
interim chief information officer since early this year, will support Amend as
he gets up to speed at the company, while continuing to serve as director,
Integrated Enterprise Resource Planning.