Walmart Uses Innovative Onboard Technology To Go the Extra Mile for Drivers
By Scott Donahue, Walmart Vice President, Innovation and Automation Product
June 21, 2022
Walmart is creating a world-class experience for private fleet drivers through an integrated partnership with Platform Science
most retailers, supply chain innovation can feel like building an
airplane while flying it. Walmart recognizes that the pilots — or in
this case, our private fleet drivers — are critical to our success.
That’s why we are committed to improving their experience. Not only are
we offering industry-leading benefits, compensation and development
programs, but we have implemented two technology tools that work
together to create a world-class driver experience and provide real-time
visibility to the day-to-day operations of our network of more than
Walmart has a rich history of transformation. Our latest approach
leverages technology to transform the lives of drivers by eliminating
friction and unlocking their potential. By utilizing Platform Science’s
telematics infrastructure solution to deploy our NTransit app, we
Enhanced Communication: Walmart has one of the largest private fleets in the country. Our onboard technology helps drivers communicate more closely with stores by integrating with store applications, providing a more seamless delivery process. As the driver approaches a store, geolocation technology detects the driver’s location, sending push notifications to store associate’s handheld devices, allowing them to plan for a quick unload and turnaround. We can also deploy secure audio messages directly with our drivers to ensure they receive important information while they are in the field.
Productivity and Retention: By removing manual touchpoints, our goal is to create a frictionless workflow so drivers can spend more time driving the truck and less time waiting at fulfillment centers or store deliveries. Platform Science and NTransit integrate seamlessly to coordinate scheduling and navigation, so drivers can hit the road to their next destination without keying it in. Like any job, unplanned activities sometimes require the driver to do more than steer the truck. Our new system creates accountability by allowing drivers to communicate what they accomplished on the road. That way, they are compensated for any miles and non-driving activities beyond what was initially planned.
Using Technology to Go the Extra Mile
Our drivers are giving the technology the green light. A point of pride for the Platform Science and Walmart collaboration has been the significant increase in driver satisfaction, reflecting the best-in-class experience we want to provide. We plan to continue improving and evolving our onboard systems based on feedback from our drivers and store associates so our supply chain associates can do their jobs with safety, courtesy and pride. Walmart will continue to invest in disruptive technologies to take flight in today’s complex retail environment.