Cisco Touts Spark Control Hub
August 21, 2017
Today, Cisco Spark
makes four major breakthroughs to keep things running smoothly
and also keep your most important information and ideas safe:
Cisco Spark is the first messaging product to deliver
end-to-end message encryption plus the compliance features
Large companies need tools such as e-discovery for legal reasons
and data loss prevention to keep sensitive information safe.
They also need end-to-end message encryption to keep your team’s
“next big thing” idea under wraps. Today, Cisco Spark becomes
the first-ever enterprise messaging product that actually does
Spark adds mind-blowing analytics that make insights a snap.
With just a few clicks, you can see if any users are
experiencing reduced call quality and see if the problem is
affecting others nearby. It is so simple to manipulate the data
that it feels like the entire cloud database is stored in the
administrator’s browser. We call this “fluid analytics” and
believe it sets a new bar. Now, fluid analytics is available for
both Cisco Spark and Cisco® WebEx®.
Spark introduces mobile devices security on non-managed devices.
For IT and information security departments,
bring-your-own-device (BYOD) programs for PCs and mobile phones
have made security a challenge. Users typically have to opt in
to device or application management, and this can be clunky,
stymie adoption, or add costs. To simplify things, we have baked
key device and application management features right into Cisco
Spark. New capabilities include graceful PIN lock (which
enforces device-level PIN lock on any device without sacrificing
user adoption by turning away users who haven’t set one), Web
Smart Timeouts (which lets the Cisco Spark web app know when it
is running outside of the company network and automatically logs
out the user), and Enterprise Certificate Pinning (which
protects the user from malicious hotspot providers and access
networks without requiring the user to actually enable their
company VPN client). This is the first-time certificate pinning
has been used in this way.
Spark introduces data security equivalent to on-premises
storage. Finally, in another industry first that’s the
culmination of four years of research and development, we are
now giving customers a way to protect themselves from attacks
against the Cisco Spark cloud itself. Customers are now enabled
to run a key server on the premises to encrypt and decrypt all
content sent to Cisco Spark with a level of data security
equivalent to that provided by a Cisco managed key server. With
this new capability, we deliver the industry's first end-to-end
cloud encryption solution utilizing on-premises key stores.
breakthroughs are available through the new the Cisco Spark
Control Hub, the new Pro Pack, and third-party integrations.
Spark Control Hub
The Cisco Spark
Control Hub is an advanced tool included with Cisco Spark
allowing administrators to provision, administer, and manage
their entire Cisco Spark service. Cisco Spark Control Hub also
provides the ability to manage Cisco Spark Hybrid Services and
view analytics for both Cisco Spark and Cisco WebEx.
for Cisco Spark Control Hub
Pro Pack for Cisco Spark Control Hub is a premium offer for
customers that want even greater control and more advanced
capabilities. Pro Pack provides greater flexibility for
security, compliance, and analytics and allows customers to
connect and manage integrations from a number of their existing
security, compliance, and analytics software vendors. Access to
some features can be limited to specific roles such as
information security professionals or compliance officers.
integrations for the Pro Pack are available in the following
can capture and archive all content from Cisco Spark,
including messages and files to comply with retention
requirements and enable e-discovery and supervision.
Actiance also provides integration with other archival
a provider of enterprise information archiving, compliance,
surveillance, analytics, and e-discovery, has launched
Archive for Cisco Spark. With the Global Relay/Cisco Spark
integration, businesses can easily and efficiently capture,
preserve, review, and enforce internal policies on their
Cisco Spark messages.
Data Loss Prevention
enables organizations to securely adopt Cisco Spark by
providing full visibility and control over sensitive data
stored in Cisco Spark. Cloudlock identifies critical
information such as PII, PHI, and PCI as well as other
proprietary information to adhere to regulatory compliance
and internal data protection mandates. When sensitive
information is detected in violation of customer policies,
Cloudlock triggers incidents and automatically takes
risk-appropriate actions such as notifying end users and
admins of violations and deleting violating content (file or
message) from a Cisco Spark space.
for Cisco Spark,
part of the Skyhigh Cloud Access Security Broker (CASB)
platform, integrates with Cisco Spark via API to deliver an
additional layer of security for Cisco Spark customers. This
integration, available with today’s announcement, enables
Cisco Spark customers to gain granular visibility into
sensitive data uploaded to Cisco Spark, enforce data loss
prevention policies, detect and protect against insider
threats and compromised accounts, and capture a detailed
audit trail of all user and administrator activity for
cloud access security broker (CASB) will integrate with
Cisco Spark to provide visibility, data governance, and
threat protection. CloudSOC uses machine learning to
identify attacks, automatically classify data, and mitigate
risk through alerts, access controls, quarantines, and more
to help organizations prevent data loss and remain compliant
with data privacy regulations. CloudSOC, part of Symantec’s
Integrated Cyber Defense Platform, offers unique
integrations with Symantec DLP, user authentication,
encryption, endpoint protection, advanced threat protection,
and secure web gateways as well as industry integrations
with directory services, SSO solutions, SIEM platforms,
firewalls, proxies, and more for a tight layer of cloud
security that minimizes administrative workload.
Azure Active Directory provides organizations with
enterprise-grade identity management for cloud applications.
Azure AD integration gives users a streamlined sign-in
experience and helps applications conform to IT policy.
Cisco Spark integration with Azure enables Single Sign On so
end users can seamlessly authenticate into Cisco Spark to
collaborate and share information.
brings its identity management platform to Cisco Spark. With
Okta, end users can seamlessly authenticate into Cisco Spark
to collaborate and share information. For CIOs and IT
leaders, Okta provides a simplified and secure way to
provision and deprovision Spark users across the enterprises
using industry standards. IT administrators can also use
such Okta features as Universal Directory (UD) and mobile
device management (MDM) to manage users as well as
multifactor authentication (MFA) to provide an additional
layer of security to the authentication process.
has created an integration between both Ping Identity’s
PingOne and PingFederate and Cisco’s Spark enterprise
collaboration platform. To secure against the attack vector
of weak and stolen passwords, this integration provides an
enterprise authentication experience. Additionally, Ping
Identity’s cloud-delivered, multi-factor authentication
(MFA) increases security even further without sacrificing
user experience with an easy, one-touch swipe on a mobile
phone. Finally, for IT executives, the Ping Identity/Cisco
Spark integration provides a simple and highly secure way to
deploy and manage Cisco Spark across the enterprise.
Hybrid Data Security gives us the confidence and comfort that
our data is secure everywhere it exists on the Spark platform.
The deployment and manageability of the Hybrid Data Security
nodes with the Cisco Spark Control Hub is very intuitive," said
Mike Pearce, senior infrastructure architect, Blizzard
“Cisco Spark enables our global teams to work together in a
collaborative way regardless of location or time zone. We
leverage the persistent meeting spaces to share information,
ideas, and solutions. The knowledge bases across our
organization have evolved and improved with the adoption and use
of Cisco Spark spaces. We leverage chat, VoIP, video, and
meetings for worldwide collaboration and partnership,” said Sean
Skalla, senior director of global IT, Service Source
International, Inc. “We are excited to take our Cisco Spark
experience to the next level with Pro Pack. This will let our
compliance and IT security teams sleep better at night. We will
be able to configure rules for compliance with exceptions being
called out and automated actions taken by our compliance tool.
The new Pro Pack analytics capabilities will give us a much
better view of our Cisco Spark and Cisco WebEx services usage in
just a few clicks. We will have the ability to drill down and
discover adoption analysis, issue resolution, and investment
optimization quickly and easily,” Skalla concluded.
built into Cisco Spark Control Hub; Pro Pack allows search and
extraction of content older than 90 days. The output from the
search can be downloaded in JSON format and can then be exported
into the eDiscovery tool of their choice for legal
Control Hub administrators can now benefit from a new data
architecture that enables deep business insight through a new
highly visual interface and with rapid data exploration and
optimization. With the Pro Pack for Cisco Spark Control Hub, the
analytics available are enhanced to 365-day history, and
additional reports are available for user adoption trends,
quality of service, and license usage.
The Cisco Spark
Control Hub and Pro Pack are available starting today.